data protection
Data protection information
Data protection
We are pleased about your interest in our company. Protecting your privacy is very important to us. Below we will inform you in detail about how your data is handled.
Collection of general information
When you access our website, information of a general nature is automatically collected. This information (server log files) includes the type of web browser, the operating system used, the domain name of your Internet service provider and the like. This is exclusively information that does not allow any conclusions to be drawn about you personally. This information is technically necessary in order to correctly deliver the website content you have requested and is mandatory when using the Internet. We statistically evaluate anonymous information of this type in order to optimize our website and the technology behind it.
Cookies
The Cookie Policy requires that visitors to a website actively agree to the use of cookies (opt-in). We do not use cookies that require active consent.
SSL encryption
To protect the security of your data during transmission, we use state-of-the-art encryption methods (e.g. SSL) via HTTPS.
Newsletter
When you register to receive our newsletter, the data you provide will be used exclusively for this purpose. Subscribers can also be informed by email about circumstances that are relevant to the service or registration (e.g. changes to the newsletter offer or technical circumstances).
For effective registration we need a valid email address. In order to check that registration is actually made by the owner of an email address, we use the “double opt-in” procedure. For this purpose, we record the ordering of the newsletter, the sending of a confirmation email and the receipt of the requested response. Further data is not collected. The data is used exclusively for sending newsletters and is not passed on to third parties.
You can revoke your consent to the storage of your personal data and its use for sending newsletters at any time. There is a corresponding link in every newsletter. You can also unsubscribe directly on this website at any time or inform us of your wish using the contact option provided at the end of this data protection notice.
contact form
If you contact us via email or contact form, the information you provide will be stored for the purpose of processing the request and for possible follow-up questions.
Use of Google Analytics
This website uses Google Analytics, a web analysis service provided by Google Inc. (hereinafter: Google). Google Analytics uses so-called “cookies”, i.e. text files that are stored on your computer and which enable your use of the website to be analyzed. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. However, due to the activation of IP anonymization on these websites, your IP address will be shortened by Google within member states of the European Union or in other contracting states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide other services related to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics is not combined with other Google data.
You can prevent the storage of cookies by setting your browser software accordingly; However, we would like to point out that in this case you may not be able to use all functions of this website to their full extent. You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by Google by downloading the browser plug-in available under the following link and install: Browser add-on to deactivate Google Analytics.
In addition to or as an alternative to the browser add-on, you can prevent tracking by Google Analytics on our pages by clicking on this link. An opt-out cookie is installed on your device. This will prevent Google Analytics from collecting data for this website and this browser in the future as long as the cookie remains installed in your browser.
Use of Google Maps
This website uses Google Maps API to visually display geographical information. When using Google Maps, Google also collects, processes and uses data about visitors' use of the map functions. Further information about data processing by Google can be found in the Google data protection information. There you can also change your personal data protection settings in the data protection center.
Detailed instructions on managing your own data in connection with Google products can be found here.
Embedded YouTube videos
We embed YouTube videos on some of our websites. The operator of the corresponding plugins is YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA. When you visit a page with the YouTube plugin, a connection to YouTube servers is established. This tells YouTube which pages you visit. If you are logged into your YouTube account, YouTube can assign your surfing behavior to you personally. You can prevent this by logging out of your YouTube account beforehand.
If a YouTube video is started, the provider uses cookies that collect information about user behavior.
Anyone who has deactivated the storage of cookies for the Google Ad program will not have to expect such cookies when watching YouTube videos. However, YouTube also stores non-personal usage information in other cookies. If you want to prevent this, you must block the storage of cookies in the browser.
Further information on data protection at “Youtube” can be found in the provider’s data protection declaration at: https://www.google.de/intl/de/policies/privacy/
Google AdWords
Our website uses Google Conversion Tracking. If you have reached our website via an ad placed by Google, Google Adwords will set a cookie on your computer. The conversion tracking cookie is set when a user clicks on an ad placed by Google. These cookies expire after 30 days and are not used for personal identification. If the user visits certain pages on our website and the cookie has not yet expired, we and Google can recognize that the user clicked on the ad and was redirected to this page. Each Google AdWords customer receives a different cookie. Cookies cannot therefore be tracked via the websites of AdWords customers. The information collected using the conversion cookie is used to create conversion statistics for AdWords customers who have opted for conversion tracking. Customers learn the total number of users who clicked on their ad and were redirected to a page with a conversion tracking tag. However, you will not receive any information that can be used to personally identify users.
If you do not want to take part in tracking, you can refuse the necessary setting of a cookie - for example by using a browser setting that generally deactivates the automatic setting of cookies or setting your browser so that cookies from the domain "googleleadservices.com" are blocked.
Please note that you are not allowed to delete the opt-out cookies as long as you do not want measurement data to be recorded. If you have deleted all of your cookies in your browser, you must set the respective opt-out cookie again.
Data collection and use for contract processing
We collect personal data if you voluntarily provide it to us when contacting us (e.g. via contact form or email) or when opening a customer or supplier account. If you commission us, the following information will be collected: salutation, title, first name, last name, address, e-mail address, telephone number (landline and/or mobile phone), fax number if applicable, and for customers the information required about the heating system in the event of customer service or technical support. In addition, all information that is necessary for the fulfillment of the contract with you is collected. The collection of personal data takes place
- to be able to identify you as a customer/supplier;
- to be able to give you appropriate advice;
- to be able to fulfill our contractual obligations towards you;
- to be able to comply with our legal obligations:
- to correspond with you;
- for invoicing or, if necessary, as part of the dunning process;
- for permitted direct advertising purposes;
- to assert any claims against you.
The processing of personal data is carried out on the occasion of your request to us and is necessary for the stated purposes in order to process your order and to fulfill obligations arising from the underlying contract. The personal data collected will be stored until the end of the statutory retention period for merchants (6 or 10 years after the end of the calendar year in which the contractual relationship was terminated) and then deleted. In exceptional cases, this does not apply if we are obliged to store the data for a longer period of time due to tax or commercial retention obligations (according to HGB, StGB or AO) or if you have consented to further storage.
We are pleased about your interest in our company. Protecting your privacy is very important to us. Below we will inform you in detail about how your data is handled.
When you access our website, information of a general nature is automatically collected. This information (server log files) includes the type of web browser, the operating system used, the domain name of your Internet service provider and the like. This is exclusively information that does not allow any conclusions to be drawn about you personally. This information is technically necessary in order to correctly deliver the website content you have requested and is mandatory when using the Internet. We statistically evaluate anonymous information of this type in order to optimize our website and the technology behind it.
The Cookie Policy requires that visitors to a website actively agree to the use of cookies (opt-in). We do not use cookies that require active consent.
SSL encryption
To protect the security of your data during transmission, we use state-of-the-art encryption methods (e.g. SSL) via HTTPS.
Newsletter
When you register to receive our newsletter, the data you provide will be used exclusively for this purpose. Subscribers can also be informed by email about circumstances that are relevant to the service or registration (e.g. changes to the newsletter offer or technical circumstances).
For effective registration we need a valid email address. In order to check that registration is actually made by the owner of an email address, we use the “double opt-in” procedure. For this purpose, we record the ordering of the newsletter, the sending of a confirmation email and the receipt of the requested response. Further data is not collected. The data is used exclusively for sending newsletters and is not passed on to third parties.
You can revoke your consent to the storage of your personal data and its use for sending newsletters at any time. There is a corresponding link in every newsletter. You can also unsubscribe directly on this website at any time or inform us of your wish using the contact option provided at the end of this data protection notice.
contact form
If you contact us via email or contact form, the information you provide will be stored for the purpose of processing the request and for possible follow-up questions.
Use of Google Analytics
This website uses Google Analytics, a web analysis service provided by Google Inc. (hereinafter: Google). Google Analytics uses so-called “cookies”, i.e. text files that are stored on your computer and which enable your use of the website to be analyzed. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. However, due to the activation of IP anonymization on these websites, your IP address will be shortened by Google within member states of the European Union or in other contracting states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide other services related to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics is not combined with other Google data.
You can prevent the storage of cookies by setting your browser software accordingly; However, we would like to point out that in this case you may not be able to use all functions of this website to their full extent. You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by Google by downloading the browser plug-in available under the following link and install: Browser add-on to deactivate Google Analytics.
In addition to or as an alternative to the browser add-on, you can prevent tracking by Google Analytics on our pages by clicking on this link. An opt-out cookie is installed on your device. This will prevent Google Analytics from collecting data for this website and this browser in the future as long as the cookie remains installed in your browser.
Use of Google Maps
This website uses Google Maps API to visually display geographical information. When using Google Maps, Google also collects, processes and uses data about visitors' use of the map functions. Further information about data processing by Google can be found in the Google data protection information. There you can also change your personal data protection settings in the data protection center.
Detailed instructions on managing your own data in connection with Google products can be found here.
Embedded YouTube videos
We embed YouTube videos on some of our websites. The operator of the corresponding plugins is YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA. When you visit a page with the YouTube plugin, a connection to YouTube servers is established. This tells YouTube which pages you visit. If you are logged into your YouTube account, YouTube can assign your surfing behavior to you personally. You can prevent this by logging out of your YouTube account beforehand.
If a YouTube video is started, the provider uses cookies that collect information about user behavior.
Anyone who has deactivated the storage of cookies for the Google Ad program will not have to expect such cookies when watching YouTube videos. However, YouTube also stores non-personal usage information in other cookies. If you want to prevent this, you must block the storage of cookies in the browser.
Further information on data protection at “Youtube” can be found in the provider’s data protection declaration at: https://www.google.de/intl/de/policies/privacy/
Google AdWords
Our website uses Google Conversion Tracking. If you have reached our website via an ad placed by Google, Google Adwords will set a cookie on your computer. The conversion tracking cookie is set when a user clicks on an ad placed by Google. These cookies expire after 30 days and are not used for personal identification. If the user visits certain pages on our website and the cookie has not yet expired, we and Google can recognize that the user clicked on the ad and was redirected to this page. Each Google AdWords customer receives a different cookie. Cookies cannot therefore be tracked via the websites of AdWords customers. The information collected using the conversion cookie is used to create conversion statistics for AdWords customers who have opted for conversion tracking. Customers learn the total number of users who clicked on their ad and were redirected to a page with a conversion tracking tag. However, you will not receive any information that can be used to personally identify users.
If you do not want to take part in tracking, you can refuse the necessary setting of a cookie - for example by using a browser setting that generally deactivates the automatic setting of cookies or setting your browser so that cookies from the domain "googleleadservices.com" are blocked.
Please note that you are not allowed to delete the opt-out cookies as long as you do not want measurement data to be recorded. If you have deleted all of your cookies in your browser, you must set the respective opt-out cookie again.
Data collection and use for contract processing
We collect personal data if you voluntarily provide it to us when contacting us (e.g. via contact form or email) or when opening a customer or supplier account. If you commission us, the following information will be collected: salutation, title, first name, last name, address, e-mail address, telephone number (landline and/or mobile phone), fax number if applicable, and for customers the information required about the heating system in the event of customer service or technical support. In addition, all information that is necessary for the fulfillment of the contract with you is collected. The collection of personal data takes place
- to be able to identify you as a customer/supplier;
- to be able to give you appropriate advice;
- to be able to fulfill our contractual obligations towards you;
- to be able to comply with our legal obligations:
- to correspond with you;
- for invoicing or, if necessary, as part of the dunning process;
- for permitted direct advertising purposes;
- to assert any claims against you.
The processing of personal data is carried out on the occasion of your request to us and is necessary for the stated purposes in order to process your order and to fulfill obligations arising from the underlying contract. The personal data collected will be stored until the end of the statutory retention period for merchants (6 or 10 years after the end of the calendar year in which the contractual relationship was terminated) and then deleted. In exceptional cases, this does not apply if we are obliged to store the data for a longer period of time due to tax or commercial retention obligations (according to HGB, StGB or AO) or if you have consented to further storage.
Data sharing